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Privacy Policy
At Elysia Wellness, your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you visit our website or book a massage appointment.
Last Updated: 17 February 2026
1. Who We Are
Elysia Wellness provides professional massage therapy services in Crystal Palace, Croydon, and through our Mobile Massage service across Greater London. For any privacy-related questions, please contact us via our website contact form.
2. Information We Collect
- Name and contact details (email address, phone number)
- Appointment and booking details
- Health information relevant to your massage treatment
- Payment information (processed securely through third-party providers)
- Website usage data (cookies, analytics)
3. How We Use Your Information
- To schedule and manage appointments
- To provide safe and effective massage treatments
- To communicate appointment confirmations and updates
- To improve our website and services
- To comply with legal or regulatory requirements
4. How We Protect Your Data
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Sensitive health information is handled with strict confidentiality.
5. Sharing Your Information
We do not sell or rent your personal information. We may share data with trusted service providers (such as booking platforms or payment processors) strictly for business operations and legal compliance.
6. Cookies
Our website may use cookies to enhance user experience and analyse website traffic. You can control cookie preferences through your browser settings.
7. Your Rights
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data (where legally permitted)
- Withdraw consent at any time
8. Data Retention
We retain personal information only as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.
9. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us through our website:
